Shipping and Returns Policy for FishCreekMoccasin.com

Effective Date: January 1st, 2024

Welcome to our Shipping and Returns Policy page. At FishCreekMoccasin.com, we strive to deliver exceptional quality and service. Below are our policies regarding shipping and returns to ensure a seamless shopping experience for you.

Shipping Policy

  • Processing Time: Orders are typically processed within [insert number] business days. During peak periods, processing time may extend due to high demand.
  • Shipping Methods and Costs: We offer various shipping options to meet your needs. Shipping costs are calculated based on the weight of your order and the shipping method selected. The available shipping options and costs will be displayed at checkout.
  • Delivery Times: Delivery times vary based on the shipping method chosen and the destination. Estimated delivery times will be provided at checkout.
  • International Shipping: We ship internationally to select countries. Please note, international shipments may be subject to customs fees and import duties of the destination country, which are the responsibility of the recipient.

Returns Policy

  • Return Window: We accept returns within 30 days of receipt. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Return Process: To initiate a return, please contact our customer service team at [insert contact information]. You will be provided with instructions on how to return your product. Customers are responsible for return shipping costs.
  • Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] days.
  • Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at [insert contact information].
  • Non-Returnable Items: Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Contact Us

If you have any questions regarding our Shipping and Returns Policy, please contact us at fcmocs@gmail.com or by phone at +1 (920) 868-2100.  We are here to help and ensure that your experience with FishCreekMoccasin.com is as pleasant as possible.